Customer Service Support Specialist

RESPONSIBILITIES AND DUTIES

Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties:

• Creates, completes, updates, and reviews employee and client records (PR, CS)
• Enters information into computer databases for effective record keeping (All)
• Administers new and existing DocuSign accounts (PR, CS)
• Prepares and sends documents via mail using approved communications (PR, CS)
• Ensures the proper naming and saving of documents in the document management system (PR, CS)
• Assists stakeholders in returning documents (PR, CS)
• Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS)
• Ensures all compliance standards are met for audit purposes (All)
• Performs timesheet reviewing (PY)
• Performs time-tracking (PY)
• Performs proofing & posting (PY)
• Reviews overlap and overtime reports (PY, CS)
• Makes and receives phone calls to support external and internal stakeholders (All)
• Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document. (PY)
• Works with supervisor to identify strategies for reducing errors (All)
• Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s) (CS, PY)
• Completes administrative tasks such as filing, copying, data entry, etc... (All)
• Prepares and submits invoices to agencies (B)
• Applies payments (B)
• Collects on unpaid claims (B)
• Maintains confidentiality of records relating to clients (All)
• Collaborates with other staff members to optimize delivery of services (All)
• Identifies opportunities to improve GT processes (All)
• Upholds company values and mission (All)
• Other duties as assigned (All)